Refund policy
We want you to be completely satisfied with your purchase. If something isn't quite right, we're here to help make the return process as simple as possible.
Returns
We accept returns on eligible items within 90 days of delivery.
To be eligible for a return:
- Items must be unworn, unwashed, free of odors, pet hair, stains, and damage, with all original tags attached.
- Original packaging and tags must be included.
- A valid BuoyandBoat.com order number is required.
- The item must have been purchased directly from BuoyandBoat.com.
To start a return:
Log into your customer account and submit a return request within 90 days of delivery. If you're unable to access your account, please contact us at support@buoyandboat.com for assistance. Returns sent without an approved return request may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Custom or special-order products
- Personalized items
- Final sale items
- Gift cards
If a non-returnable item arrives damaged or defective, please contact us immediately so we can make it right.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us within 90 days of delivery at support@buoyandboat.com with:
- Your order number
- A description of the issue
- Photos of the item and packaging
We will evaluate the issue and provide a replacement or refund when applicable.
Return Shipping
- Customers are responsible for arranging and paying for return shipping unless the return is the result of a defective, damaged, or incorrect item sent by Buoy & Boat.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Refunds
Once your return is received and passes inspection, we'll notify you whether your refund has been approved.
If approved:
- Refunds are issued to the original payment method
- Refunds are processed within 10 business days
- Your bank or credit card provider may take additional time to post the refund
- Original shipping charges (if applicable) are non-refundable.
We reserve the right to deny refunds for items that show signs of wear, damage, alteration, or use beyond what is necessary to determine fit.
If more than 15 business days have passed since your refund was approved, please contact us at support@buoyandboat.com.
Exchanges
Size exchanges are available for eligible items, subject to inventory availability.
To request a different size, submit a return request through your customer account and select Exchange if available.
If the requested size is unavailable, a refund will be issued once the original item has been received and inspected.
Customers are responsible for shipping the original item back to us. Once the returned item has been received and approved, we'll ship the replacement item at no additional charge.
Contact Information
If you have any questions about returns or refunds, contact us at:
📧 support@buoyandboat.com.