Frequently Asked Questions

Where is Buoy & Boat based?

Buoy & Boat is a U.S.-based brand inspired by life on the water. Our designs are influenced by coastal living, combining comfort, versatility, and timeless style made to move effortlessly from the water to everyday life.

How do your products fit?

Our apparel is designed with a modern, tailored fit that balances comfort and ease of movement. If you’re between sizes or prefer a more relaxed feel, we recommend sizing up. Be sure to reference our Size Guide for detailed measurements.

What materials do you use?

We prioritize breathable, lightweight, and durable fabrics selected for comfort and versatility. Many of our styles feature stretch and quick-dry properties to support movement and all-day wear.

How should I care for my Buoy & Boat apparel?

We recommend machine washing cold with similar colors and laying flat or hanging to dry. Avoid high heat to maintain fabric performance and longevity. Specific care instructions are listed on each product page.

Where do you ship?

We currently ship to the 48 contiguous United States, Washington, D.C., Alaska, Hawaii, and select additional supported destinations. Free standard shipping applies to the 48 contiguous United States and Washington, D.C. Alaska, Hawaii, and additional supported destinations are subject to a $35 flat-rate standard shipping charge. Please see our Shipping Policy for the complete list of supported destinations and shipping terms.

How long does shipping take?

Orders are typically processed within 1–2 business days, excluding weekends and holidays. Standard shipping to the 48 contiguous United States and Washington, D.C. typically takes 3–7 business days after shipment. Standard shipping to Alaska, Hawaii, and additional supported destinations typically takes 5–8 business days after shipment. Delivery times are estimates and may vary. Please see our Shipping Policy for complete details.

What is your return policy?

We accept returns on eligible items within 90 days of delivery. Items must be unworn, unwashed, free of odors, pet hair, stains, and damage, with all original tags attached. Items must have been purchased directly from BuoyandBoat.com and require a valid order number. To start a return, log into your customer account and submit a return request. Please see our Return Policy for complete eligibility requirements, exclusions, exchanges, refunds, and instructions.

Can I exchange an item for a different size or color?

Yes. If you need a different size or color, simply initiate a return and place a new order for the desired item. This helps ensure faster processing and availability.

How do I contact customer support?

You can reach our customer support team at support@buoyandboat.com. Our customer service hours are Monday–Friday, 9:00 AM–5:00 PM Central Time, excluding holidays. We aim to respond to all inquiries within 1 business day.

I prefer “within 1 business day” over “within 24 business hours.” It’s much more natural for customers and makes it clear that a message sent Friday evening may not receive a response until Monday.

Will you be releasing new styles?

Yes. We regularly introduce new colors, patterns, and styles inspired by coastal living. Sign up for our emails to be the first to know about new arrivals and exclusive releases.

Still Have Questions?

We’re happy to help. Reach out anytime and our team will get back to you as quickly as possible.